Location: Toronto or Montreal
Role: VP of Customer Success
Reporting to the President and & working closely with Kinetic’s Executive Team - the VP of Customer Success will support the delivery of the best possible experience for Kinetic’s Clients - by creating, managing and monitoring key initiatives with Executive Stakeholders, IT/Operations Groups and In-Store Managers/Associates.
The VP of Customer Success will be both an advocate for Kinetic and its technologies, while also being a fundamental advocate for our Clients - providing essential performance and market feedback to help our Client’s achieve great results using Kinetic’s technology.
The successful candidate will spend time on site on a scheduled basis with our Key Accounts (80%), while also providing a component of Business Development Support & Networking (20%).