We're a retail technology and design firm that helps retailers unify their digital and physical retail experience to unlock the next wave of growth for their business. Kinetic is where leading retailers go to discover what their retail experience can be and to access the tech needed to create it.
The Kinetic Commerce platform seamlessly connects with existing retail systems making them accessible, interoperable and ready to deliver real-time experiences to retail customers and associates across a suite of connected retail solutions including customer mobile apps, associate mobility apps, endless aisle displays, and connected shopping malls.
Kinetic Commerce was built from the inside out working with leading retail CTOs, CIOs and their IT teams to seamlessly integrate with an array of major retail systems and enable you to bring new solutions to market with maximum efficiency.
Reporting to the Vice President of Strategy and Insights, the Experience Strategist will be responsible for managing Kinetic's strategy, insights and planning services for clients.
Manage the delivery of Kinetic’s strategy, insights and planning engagements for Kinetic’s clients and partners.
Lead client onboarding and day-to-day client management including workshops and presentations
Develop strategic briefs for internal teams to establish alignment on the client's business need and Kinetic's strategic / creative focus of each client engagement.
Lead the planning and delivery of business / customer / associate discovery research, customer / associate journey mapping, service model blueprinting and opportunity mapping for clients / partners.
Work with the research and design teams to develop and prioritize customer / associate concepts to focus on, produce prototypes for user testing, conduct user testing workshops and compile user testing reports for presentation to Kinetic clients and internal teams.
Work with the client success and engineering teams, produce platform / product roadmaps for clients.
Work with the design and technical teams to transition engagements from strategy / creative to platform delivery.
Work with the technical team to write business and feature requirements documentation.
Work with the client success and engineering teams to define key performance indicators, establish performance benchmarks and define all tracking and reporting requirements for clients.
Work with the client success team to deliver platform performance / insights reports post-launch and propose platform refinements / updates.
Work with the client success team to develop account plans and transition day-to-day client management.
Work with the VP Strategy to develop key strategy, insights and planning documents / templates to support the delivery of Kinetic’s strategy, insights and planning services.